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Benefits of Working with a Family Owned Funeral Home

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Losing a loved one is a deeply personal and difficult time in your life, which is why it’s so important to work with a funeral home that truly understands:

  • Your service preferences and budget.
  • How to celebrate your loved one.
  • How to help you navigate your grief journey.

When searching for a provider that can take a caring approach, the first step is finding one with years of personal experience in providing for its community. Oftentimes, this approach will lead you to family owned establishments that have built strong relationships with their customers over the course of many years.

Busch, for instance, has been a family owned and operated business for four generations—each leaving its own unique legacy for the future. From renovations to technology advancements, the Busch family has incorporated thoughtful aspects into each of its seven locations for more than a century.

Continue reading to learn the benefits of working with an experienced, family owned funeral home, plus the history of how Busch Funeral and Crematory Services came to be.

Unique Perspectives

Like Busch, those who have operated a family business for over a century have the opportunity to share their processes, goals and values with children and grandchildren.

The importance of structure, customer service and workplace etiquette can take on new meanings as marketplace trends evolve and new generations take over—all for the better.

Combined, the insight from older generations’ lived experiences and younger generations’ fresh viewpoints create an unmatched synergy that can provide you with the exact service you need.

Lifetimes of Experience

In many cases, current and future employees of a family owned funeral home have been raised in the environment since childhood. This visibility translates into a strong knowledge of the business’s mission and learning the value of hard work at a young age.

Each generation is able to learn from previous leadership that has been with the same family owned company for years. The same values the first generation established are often applied decades down the road.

Lifetimes of knowledge provide opportunities to better serve families during their time of need. The more information each generation obtains over time, the more encompassing, compassionate and modern service offers can become.

Focus on Relationships

Research into the success of 100 family businesses found that as a company grows generatively, relationships continue to strengthen and evolve.

In any family business, relationships have already been established, which helps promote integrity and fellowship behind the scenes. And when you’ve already built a solid foundation for relationships in the workplace, the ability to get along with anyone becomes one of the main traits you look for when hiring non-relatives.

This effort translates to strong relationships with customers seeking a thoughtful and caring funeral home—one that also treats them like family. Even more, it helps build solid connections with hospice or end-of-life care centers, and grief support organizations so families can rest assured they are receiving a truly compassionate, well-rounded experience.

At Busch, our goal is to make sure those who come to work for us and the families who visit our locations every day have a meaningful and memorable experience—and it all starts with relationship building.


To be known as a business with authenticity, it’s important to implement trust and care from the very beginning.

What’s unique about a family owned funeral home is that trust and care is evident to its core. Regardless of your needs, background or budget, you can trust that you will be treated as one of our own family members throughout the entire planning process. 

An effectively-built sense of trust and care generates greater success for all businesses.

History of Busch Funeral and Crematory Services

Our story began in 1905, when Gustav H. Busch opened the Rehburg-Busch Furniture Hardware and Undertaking Company in the Old Brooklyn neighborhood of Cleveland. A lot has happened since then.

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Busch Funeral and Crematory Services stands today as a proud family-owned business with plans to continue evolving as a modern-day funeral home.

Simplify the Planning Process with a Family Owned Funeral Home

Once you’ve found a trusted funeral home to care for your loved one, the next step is making their final arrangements. We put together a funeral planning checklist to simplify the process as you journey through the grief of your loss. Download the guide here.

Download our funeral planning checklist

Jim Busch
Jim Busch
Owner and president of our firm. Fourth generation funeral director and certified crematory operator, Jim is guided by his principles in faith, family and friends. He loves to hear feedback from our families. Proudly serving Busch families since 1986.

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