Has there been a death in your family recently? If so, where did you arrange services, and with whom? How was your experience?
All too often, families select a provider because grandma and grandpa or mom and dad have in the past—regardless if needs were met. This results in unsatisfactory service for you and your family, as needs change over time.
When it comes to selecting a funeral home or crematory, we explain why relying on tradition may not always be the right choice, and why you may want to consider switching providers below.
1. Recount your experience with the staff.
If you’ve just completed services for the deceased, take time to reflect with family members and friends about your experience. How was the staff?
Your overall experience and comfort with the staff should be a main priority when choosing a funeral home or crematory, as you’ll be relying on them to facilitate services. Funeral home staff members should be caring and sympathetic to your recent lost, and actively listen to your family’s needs, concerns and budget.
When recounting your experience, consider these questions:
- Upon meeting for the first time, did the staff seem helpful and attentive?
- Were you given an opportunity to tour the facility?
- Did you receive a General Price List, detailing services and products offered by the funeral home or crematory?
- Did they offer you the chance to view testimonials or past customer experiences?
- How did the staff respond to your cultural and/or religious needs?
- Did the staff assist you with securing your loved one’s death certificate and other related documents?
- Were you confident in the staff’s ability to properly care for the deceased, including washing, dressing and casketing?
- Did the staff offer a Certified Celebrant if your family did not have a clergy relationship?
If the staff failed to assist you in the following areas, it may be time to switch providers.
2. Assess the service and overall offerings.
Beyond the staff, you’ll also want to take time to assess the service and overall offerings.
Were you pleased with the service? If the answer is no, what could have been better? Here are some questions to consider:
- Facility: Did the facility have ample service rooms to accommodate the number of guests invited? Was the furniture, carpet and wall décor all up to date? Did the gathering areas have built-in technology (sound systems to broadcast playlists, web-casting, multimedia videos) to enhance services?
- Personalization: Did the funeral home or crematory offer personalization options, including photo collages, multimedia tributes, flowers and more? Were they incorporated in the service, per your request? Did you have option of a Certified Celebrant to conduct a personalized tribute that honors your beliefs and the legacy of your loved one?
- Product Offerings and Merchandise: Did the facility have an on-site remembrance center with products available for purchase? If so, were they reasonably priced?
If the service fell short of your expectations, look for a facility that can ensure your needs will be met next time.
3. Evaluate your options.
No one wants to spend hours researching funeral homes. But, resist the urge to use the same funeral home or crematory and call it quits. Just because family members have chosen to arrange services with a particular provider in the past doesn’t mean you have to in the future.
When evaluating your options, these are some things to consider for future arrangements:
- Available catering services on-site
- Built-in technology
- Comfortable environment
- Clean, updated restrooms
- Handicap accessible entrances and exits
- Indoor and outdoor accommodations
- On-site crematory
- On-site remembrance center
- Adequate parking for guests to accommodate large gatherings
- Preplanning options
- Testimonials and reviews
- Welcoming staff
Choosing a funeral home or crematory to arrange services with is a difficult decision. That’s why few families ever opt to switch providers. If you’re unhappy with previous experiences, we encourage you to look elsewhere.
>>>Related Resource: 3 Steps to Help You Choose a Funeral Home for Your Loved One
Arrange Services with Busch
The caring staff at Busch Funeral and Crematory Services offers the highest level of care, comfort and compassion to each family it serves. If a death has occurred in your family, don’t hesitate to contact us. Our caring staff will help you create a personalized tribute as unique as the life lived.
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